Silk IPTV
Last updated: July 23, 2026. Contact support promptly if the service does not work as expected.
Please allow support a reasonable opportunity to diagnose the issue. Many problems are caused by Wi-Fi, an unsupported app, an expired third-party player licence or incorrect login entry and can be resolved quickly.
Refund requests should be made within 7 days of initial activation. Eligibility is reviewed based on service access, troubleshooting cooperation, usage and the reason for the request. Approved refunds are returned through an available method and processing time depends on the payment provider.
Refunds may be declined for change of mind after substantial use, failure to check device compatibility when a trial was available, issues caused by the customer’s internet or third-party app, account sharing, violation of the terms, or requests made after the stated review period. Nothing here removes mandatory consumer rights that apply in your jurisdiction.
Message WhatsApp +44 7311 131281 or email [email protected] with the order reference, activation date, device, app, problem description and troubleshooting already attempted.